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Intense Training

Frequently Asked Questions

FAQ and T&C


By signing up to our gym you agree to all the terms below. 


  • Please ask us for help if you are really dedicated to achieving results.


  • Please swipe fob/phone at the entry even if the door is open as we need this for health and safety.

  • Please always bring a gym towel and lay it down on any machines you are using.

  • Please DO NOT do barbell presses on the bench or deadlifts after hours without a spotter.

  • Please be courteous and share machines with others.

  • By training in this gym you are assumed to have been cleared to train medically by a doctor. 

If you have health concerns please wear the emergency lanyards located throughout the gym.


  • We are a family gym. We are not a bodybuilding gym. Any unwelcome or illegal actions and we kick those members out &  and report to Police.

CHARGES; We reserve the right to increase weekly charges up to 10% or $2/wk with 2 wks notice on Social Media max of once/yr​. 

Damage to Equipment may be billed to you up to the value of $500. 

TAILGATING; If you let others in our system will pick it up and you will be charged $25 for each person you let in,  or if another person is using your fob

CANCELLING: 1 weeks notice required in writing;  Email

PAUSE MBSHIP:  3 days notice required in writing; Email;     MAX FREE pause 8wks in a 12month period (based on joining anniversary date). 

REFUNDS; We only have 1week rolling contracts so there are no refunds in the event you forgot to cancel, pause etc. 

TRAINERS-INSTRUCTORS: Other than the Manager all other Trainers and Instructors are sub contractors NOT employees. Please communicate directly with gym in writing about membership changes.  All sub contractors have their own insurance policy.  




How ? In 3 simple steps:

1. Download the Gymmaster app. (go to Apple App store, OR Google Playstore & its called "Gymmaster Member App" looks like this )


2. Sign in to the app using the email you signed up with + make up a password

3. Go to the front door of the gym (use our FREE wifi "Cooly Gym")  and  open your Gymmaster app, scan in as follows;  

Open app go to Home page      THEN        go to Home page Click on scan






Lastly Point your phone at the Tablet behind front door glass. The front door will unlock and you can enter. 

For long term members if you would like to get a fob please email us on

Enjoy the gym 😊

gymmaster logo.png
Gymmaster app Home Screen.png

Contact Us


24/7 Access to Gym Members


The Strand Shopping Centre, 72-80 Marine Parade, Coolangatta QLD 4225​

Map Location

Gym Vehicle Access via Dutton Street near Surf club 


Pedestrian Access via main shopping centre internal escalators/travelators.

Staffed Hours

Monday-Thurs 9am-6pm, Fri 9am-12pm

CALL US (07) 5536 5819

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